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Customer Service :: SKILLNET Customer Service 19th September Co. Kildare

Course Date: 19/09/2017 Location: Killashee House Hotel, Naas, Co. Kildare
Start Time: 9.30 am Member Cost: €196.80 (€160 plus VAT @ 23%)
End Time: 5.30 pm Non Member Cost: €221.40 inc VAT @ 23% (€180 plus €41.40 VAT)
Duration 1 day Course Capacity 14

Course Information

After completing the workshop, each participant will be able to:

  • Understand the basic principles of customer care and the importance of instilling a customer care ethos within the workplace
  • Have an understanding of what exceptional customer care looks like and learn tools and techniques to demonstrate this level of service
  • Understand the value of relationships as a key customer care tool as well as a promotional tool and how to manage this process
  • Develop strong communication skills to allow them to engage with customers in a consistent and professional manner
  • Build skills and confidence to improve the handling of Customer complaints reaching a satisfactory solution for both parties

Delivery:This programme will be extremely interactive with a strong emphasis on practical application and focussed on the realities and challenges in the workplace.

TRAINER: Louise Burke, Optimum Ltd        
VENUE: Killashee House Hotel, Naas, Co. Kildare.
DATE: Tuesday 19th September 2017
Time: 9.30am to 5.00pm                              

BOOKING:Margaret O ’Shea SIMI Skillnet Network Manager at training@simi.ie  
Telephone: 01-676190

Skillnets is a state funded, enterprise led support body promoting & facilitating training & upskilling through networks, the Training Networks Programme (TNP) 2016/2017, also provides funding to job-seekers to access, free of charge, relevant industry specific training programme.