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Aftersales/Service :: Skillnet PARTS ADVISOR TRAINING 8th December

Course Date: 08/12/2017 Location: Louis Fitzgerald Hotel Naas Road, Dublin
Start Time: 9.30 am Member Cost: 140.00 plus VAT @ 23%
End Time: 5. pm Non Member Cost: 180.00 plus VAT @ 23%
Duration 1 day Course Capacity 12

Course Information

Course Content will include:

CUSTOMER CONTACT   

Understanding the Customer specifics, Qualification of Customer Profile, Clarification of Objectives

BEST PRACTICE AFTERSALES SYSTEMS AND PROCESSES

Identifying upselling opportunities, Labour Sale potential, Cross departmental selling,

QUALITY CONTROL CHECKS - QC Systems and Strategies and Controlling Quality

PARTS ORDERING - Auto versus manual, Checks and balances, Goods in processes

STOCK MANAGEMENT - Stock Profiling, Stock categorisation, Stock ageing policies, Obsolescence

FINANCIAL MANAGEMENT TRADE PARTS

Understanding the numbers, Discount Strategies, Gross Profit Planning, Expense Management

SELLING AND CUSTOMER HANDLING - Creating the need, Delivering the solution, Going the extra mile

PARTS MARKETING

Identifying the target markets, marketing by segment, ROI, Finding New Business

PARTS OPERATION - Parts KPI’s, How to measure effectively, How to improve

INVOICE AND HANDOVER PROCEDURES

Clarification of cost, Value Building, Selling the reason for loyalty

UPSELLING AND CLOSING SKILLS - Identifying the opportunity, creating the right offer, agreeing the solution

 

TO BOOK CONTACT MARGARET O'SHEA NETWORK MANAGER AT 01-6761690 OR EMAIL: training@simi.ie