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Aftersales/Service :: Skillnet PARTS ADVISOR TRAINING

Course Date: null Location: null
Start Time: 9.30 am Member Cost:
End Time: 5. pm Non Member Cost:
Duration 1 day Course Capacity 12

Course Information

Course Content will include

CUSTOMER CONTACT   
Understanding the Customer specifics, Qualification of Customer Profile, Clarification of Objectives

BEST PRACTICE AFTERSALES SYSTEMS AND PROCESSES
Identifying upselling opportunities, Labour Sale potential, Cross departmental selling

QUALITY CONTROL CHECKS 
QC Systems and Strategies and Controlling Quality

PARTS ORDERING 
Auto versus manual, Checks and balances, Goods in processes

STOCK MANAGEMENT 
Stock Profiling, Stock categorisation, Stock ageing policies, Obsolescence

FINANCIAL MANAGEMENT TRADE PARTS
Understanding the numbers, Discount Strategies, Gross Profit Planning, Expense Management

SELLING AND CUSTOMER HANDLING 
Creating the need, Delivering the solution, Going the extra mile

PARTS MARKETING
Identifying the target markets, marketing by segment, ROI, Finding New Business

PARTS OPERATION
Parts KPI’s, How to measure effectively, How to improve.

INVOICE AND HANDOVER PROCEDURES
Clarification of cost, Value Building, Selling the reason for loyalty

UPSELLING AND CLOSING SKILLS
Identifying the opportunity, creating the right offer, agreeing the solution

TO BOOK CONTACT MARGARET O'SHEA NETWORK MANAGER AT
01-6761690 OR EMAIL training@simi.ie