Increase The Performance Of Your Business Bite Size Training Sessions
| Start Time: |
See Timetable |
End Time: |
See Timetable |
| Category: |
Aftersales/Service
Sales
Management
Finance/Admin
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Member Cost: |
€150.00 |
| Location: |
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Non Member Cost: |
€200.00 |
| Duration |
4 hours per session |
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Course Information
The purpose of each session is to give delegates 10 key messages to take away and employ immediately in their business to increase performance. The first 3 sessions are aimed at:
• Session 1- Dealer Principals, General Managers and Financial controllers.
• Session 2- DP’s and Sales Managers.
• Session 3- Aftersales managers, Service managers and Service advisors.
Each delegate will receive a complete set of support and study tools that will be available to download to keep costs down, to compliment the training and to add more value.
Session 1: Building the bottom line (Dealer Principals, General Managers and Financial controllers)
The 10 areas covered will include:
1. Core Dealership KPI’s.
2. Effective financial daily operating controls to employ.
3. Utilising the DMS to install “Business Intelligence”.
4. Servicing the financial requirements of the business.
5. Break even analysis.
6. Monthly budgeting and targeting.
7. Installing daily operating controls in the business (sales, service and parts).
8. Stock management.
9. VAT margin scheme opportunities.
10. Setting in place short and medium term strategies to steer the business to improved bottom line growth.
Session 2: Exploiting the used car market opportunities (DP’s and Sales Managers)
The 10 areas covered will include:
1. Used car stock management systems.
2. Used car metrics in 2010.
3. Appraisal processes, buying stock at market cost, used car pricing and the pricing grid.
4. Pre-conditioning systems to increase profit.
5. Used car presentation tips and bits.
6. Used car internet marketing essentials.
7. Deal desking.
8. Managing, tracking and converting showroom traffic.
9. Employing CRM systems to grow used car retail sales.
10. Working the new VAT margin scheme to increase profit.
Session 3: Increasing aftersales revenue and profit (Aftersales managers, Service managers and Service advisors)
The 10 areas covered will include:
1. The falling service vehicle parc opportunity & threat.
2. The customer’s service experience Irish mystery shop results (April 2010 on 20 dealerships).
3. Enquiry management (telephone, face to face and electronic).
4. Sales opportunities at customer touch points (reception, 4 step walk, VHC’s and handover).
5. Vehicle Health Check systems electronic & paper based systems.
6. 20 Best practise up selling practises.
7. Managing, measuring, assessing and reducing labour costs.
8. Increasing utilisation and productivity.
9. Service prospecting and CRM programmes.
10. Service pay plans and bonus structures for 2010.
Programme Trainer: Brian Milstead
NOTE: If a sufficient number of members are interested in having this training in other areas of the country it can be arranged.
Testominal
“I've had the pleasure of working with many trainers;consultants etc. over the years but can say that Brian is, without doubt, of the highest calibre out there. His almost worldwide experience is invaluable.Everything he does achieves quantifiable results with major impact on turnover and bottom line. Every meeting was invaluable and had an instant impact on my business.Very pleased to have met him when I did".
Niall Walsh Mazda Ireland Feb 2010