Customer Service and Telephone Skills Training

Category: Sales
Management

Course Code: 02

For all customer facing staff in the retail motor industry and in particular for garage receptionists and showroom staff.

The aim of this one day module is to provide staff with the necessary skills and competencies to cope with the pressures of dealing face to face with customers in the showroom and at the same time handle internal and external telephone calls efficiently and effectively.  This in depth training day deals with the principles and processes needed for providing exceptional customer service in a practical manner in the Motor Industry

2009 CPD For Selling Finance in the Motor Industry - Modules 1 & 2

Category: Finance/Admin

Course Code: 04

To meet the Financial Regulator’s minimum competency requirements for financial services providers.

The programme is for you or any of your staff selling or advising on financial products, who availed of the ‘grandfathering arrangements’ or are accredited individuals as set down by the Financial Regulator, which required individuals to undertake CPD over a 3 year cycle commencing no later than 1st January 2008.  A minimum of 15 hours must be completed in each year of the 3 year cycle (total of 60 hours over 3 years). 

Health and Safety Awareness

Category: Finance/Admin
Technical

Course Code: 05

For motor industry personnel who have responsibility for Health and Safety in the workplace.

The aim of this one day module is to provide participants with an overview of the key concepts of the Health & Safety Legislation. It will provide them with the ability to identify common workplace hazards and control common workplace hazards. Participants will be encouraged to have a proactive approach to health & safety within the workplace and be capable of explaining the components of safe systems of work.

2009 CPD For Selling Finance in the Motor Industry - Modules 3 & 4

Category: Finance/Admin

Course Code: 04

To meet the Financial Regulator’s Minimum Competency Requirements for Financial Services Providers

The programme is for you or any of your staff selling or advising on financial products, who availed of the ‘grandfathering arrangements’ or other accredited individuals as set down by the Financial Regulator, which require individuals to undertake CPD over a 3 year cycle commencing no later than 1st January 2008.  A minimum of 15 hours must be completed in each year of the 3 year cycle. 

Light Goods Vehicle Initial Training

Category: Testers

Course Code: 06

Mandatory Training for Light Goods Vehicle Testers carried out by SIMI on behalf of the RSA/Department of Transport.

This programme is for qualified Mechanics who wish to conduct Department of Transport Light Goods Vehicle Tests.

Applicants for the programme must be either a qualified Heavy Goods Mechanic or Light Vehicle Mechanic with one year’s experience on the relevant vehicles after receiving qualification.

This Course consists of 3 days training; the first day is a classroom based theory day covering procedures in the manual. The second 2 days cover practical training on carrying out the test and finally there is a written assessment.

Heavy Goods Vehicle Initial Training

Category: Testers

Course Code: 06

Mandatory Training delivered by SIMI for Heavy Goods Vehicle Testers on behalf of the RSA/Department of Transport.

This Programme is for qualified Mechanics who wish to conduct Department of Transport/RSA - Heavy Goods Vehicle Tests.

Applicants for the course must be a Heavy Goods Mechanics with one year’s experience on the relevant vehicles after qualification or be a Light Goods Mechanic with 18 months experience working on the relevant vehicles after qualification.  All applications must be approved by both the Local Authorised Officer and the RSA/Department of Transport. 

This Course consists of 4 days training; the first 2 days are theory days covering procedures in the manual. The second 2 days cover practical training carrying out the test on a test lane, and a final written assessment. 

Presentation and Communication Skills

Category: Sales

Course Code: 02

The aim of this one day module is to teach participants the skills and knowledge necessary to get their message across in spoken communications and presentations. This module gives participants advice on delivering speeches, presenting proposals, reports and recommendations, speaking skills and voice coaching.

Vehicle Sales Training

Category: Sales

Course Code: 02

For new and inexperienced Sales Staff and for existing sales staff who may benefit from a refresher programme.

The aim of this two day training module is to provide an opportunity for participants to experience and learn a range of innovative selling techniques, and acquire the confidence to use them on a day to day basis. The training will focus on ensuring that they retain many more of their existing customers and win many more new ones.

Prospecting for Vehicle Sales

Category: Sales

Course Code: 02

For new or inexperienced Vehicles Sales staff who wish to increase their sales and profitability.
The aim of this one day module is to teach participants practical and effective methods of getting appointments with prospective clients and to develop their understanding of a variety of sales prospecting techniques.

New & Used Vehicle Sales Management

Category: Sales

Course Code: 02

For Dealer Principals, General Managers and Sales Managers

The aim of this 2 day programme is to enable participants to improve their understanding of the key issues that impact upon a productive and profitable vehicle sales department.