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SIMI Training Programmes

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The Minimum Competency Code sets out the minimum standard required by law for persons providing advice on or arranging financial products for consumers. Persons or entities who fail to meet the minimum standard required by the Code will not be permitted to provide advice to consumers on retail financial products, such as Payment Protection Insurance or to arrange retail financial products for consumers.    
 
 
 

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The objective of this course is to provide delegates working in the Retail Motor Industry with a clear understanding of the legislation that applies to their dealings with retail customers, whether in regarding new or used vehicle sales transactions or transactions relating to the service and repair work carried out in the Aftersales Department. In addition the course will identify for delegates the key features of delivering excellent customer service within the retail Motor Industry. SIMI have put together a very informative programme which will be delivered by experts in this area.  

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Finance/Admin

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This half day course can be delivered at regional venues subject to sufficient numbers. If you are interested in attending please contact Margaret O'Shea at SIMI for detail  of next course. email@training@simi.ie

Mistakes when dealing with VAT and VRT can be costly – significant changes to the treatment of VAT in the Motor Industry have happened in recent years and it is essential that you and your staff are aware of the correct procedures and are up to date.   SIMI revise the content and format of this training programme on an ongoing basis to ensure that it meets the needs of members by dealing with areas such as the New Scheme providing for an Export Repayment of VRT which is available since 8th April 2013 - Used car imports, and the treatment of pre-registered vehicles - the difference between demonstrators/pre-registered for own use and those that are put out to car hire. 

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A two day Aftersales management course, designed for service and parts managers.

The goal of the workshop is to address head-on the issues created by falling captive service and parts parcs in Ireland. Lower sales volumes & profit margins in car sales, together with the continuous extension of car life are making the performance of the aftersales operations a key to the financial health of a dealership. 

 

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KEY ELEMENTS OF CONSUMER LAW

The objective of this course is to provide a clear understanding of the key aspects of Consumer legislation that apply when dealing with retail customers in the Irish Motor Industry, whether it’s buying or selling a new or used vehicles or carrying out servicing and repairs.  

The course is essential for Business Owners, General Managers, Sales and Aftersales Managers, and Sales & Service staff, who wish to gain a valuable insight into the potential legal pitfalls from the Retail Motor Industry perspective.   Don’t miss it BOOK NOW!

*Extra date 1st December 2014 

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Who Should Attend
A practical and interactive one-day workshop, the course is designed for staff who talk to customers each day either by telephone or by face to face – includes customer advisors, sales, spare parts, service repair, administration, finance etc. 

 

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The objective of this two-day Sales Process course is to review, focus and motivate sales people to make sales happen. Suitable equally for new starters and experienced sales people this workshop will give each attendee the skills and the tools needed to enable them to sell new and used cars, commercials and additional products (F&I and Accessories) in volume, profitably, in 2014. 

 

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Modules 2 /3/4 - total 7 hours CPD 

This CPD course is designed specifically for accredited individuals (‘grandfathered’ and qualified) in the motor industry who have attained and continue to satisfy the specified minimum competency code (Minimum Competency Code 2011), and who:

  • Provide advice to consumers on retail financial products, including Payment protection insurance, or
  • Arrange or offer to arrange retail financial products for consumers.

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In the retail Motor Industry relying on vehicle sales as the profit engine of the business is unreliable. Sales are affected by many factors outside of the Manager’s control; economic conditions, the availability of credit, inflation, increased taxation and manufacturer incentives.   With annual new vehicle sales creeping back to a sub 100,000 vehicle market, Owner Managers and Dealer Principals cannot afford to miss a single sales opportunity, be it in the Sales, the Service or the Parts department.

 

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                                          This Course is subject to demand.

This one day course is designed to introduce the new technology which is impacting the service/repair business. We will look at the emergence of hybrid vehicles, the enhancements to vehicles fitted with conventional petrol/diesel power trains and how these need to be factored into our plans.

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