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SIMI Training Programmes

Course Date: 09/11/2017

CUSTOMER SERVICE AND COMPLAINT HANDLING TRAINING COURSE 

Who Should Attend?  This course is aimed at customer facing staff in Commercial Vehicle Test Centres 
Excellence in customer service doesn't come about easily. It needs to be carefully defined, planned and managed. The focus should be on delivering great service every day, across every interaction you have both internally and externally. This high impact programme will focus on delivering practical training to customer service staff in Commercial Vehilce Test Centres to equip them to deliver Customer Service Excellence

 

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Course Date: 17/05/2016

A practical and interactive one-day workshop, the course is designed for staff who talk to customers each day either by telephone or by face to face – includes customer advisors, sales, spare parts, service repair, administration, finance etc. 

 

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